We will ship your parcel within 3-5 working days in the UK Mainland from receipt of your order request. Orders made from outside the UK Mainland can be shipped within 7-14 working days from receipt of your order.
All orders made after 2PM will ship the following day.
You will receive an email confirming shipment and an estimated delivery date. We will notify you if we expect delivery to be delayed and you will be given the option of holding or cancelling your order.
Items can be returned within 14 days of receipt of delivery by sending an email to firstname.lastname@example.org . It can take up to 7 days for an item to reach us once you return it. Once the item is received at our centre, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.
We will require you to return the item at your own expense in its original packaging. The product must be unused. If you return a defective, damaged or incorrect item, you’ll be refunded the full purchase cost of the item. We will not accept returns of items that have be damaged due to misuse or negligence.